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Policies

Equipment Condition US MED-EQUIP specializes in the buying and selling of movable medical equipment. Some items we sell are brand new and stated as such. However, unless otherwise specified, most items are pre-owned/reconditioned and sold "patient- ready". Our reconditioned products are carefully inspected, tested, and restored to the original manufacturer specifications. If you are uncertain as to the condition of any item you are purchasing, please let us know and we will be happy to clarify.

Availability We keep our website updated frequently and our inventory is constantly changing. The availability of any particular item is subject to stock on hand at the time of your purchase and/or prior sale. We strive to ship the day of purchase, however, the availability, delivery and timing of some products may be contingent on providers outside of the direct control of US MED-EQUIP.

Terms All sales are final unless otherwise noted. Past due accounts will be assessed 1.5% per month or the highest rate allowed by law and may be submitted for collections. Related collections fees will be assessed over and above balance due.

Warranty Medical equipment that is sold is patient ready with a one year (365 days) warranty, and parts and accessories have a 90 day warranty, unless otherwise stated.    Any stated warranties are in effect from the date of sale.   US MED-EQUIP reserves the right to repair, replace or refund (less cost of shipping) any item(s) requiring warranty service.  The customer is responsible for return shipping costs and required to contact US MED-EQUIP prior to shipping the item(s) back.

The following are excluded from this warranty:

  1. International orders
  2. Damage to the medical equipment and parts (the “Products”) resulting from (i) modifications to the Products not authorized by US MED-EQUIP, (ii) accident, negligence, abuse, misuse and/or mishandling of the Products, or (iii) improper installation or operation of the Products in a manner for which the Products were not designed or outside of the specifications.

Returns The customer must notify US Med-Equip of a return with seven days of receiving the item. The customer will be responsible for return shipping costs and a 15% restocking fee.

Prompt Payment All orders are sold on a pre-pay basis unless otherwise noted on invoice. We reserve the right to void, without prior notice, any pre-pay agreement if funds are not received within 5 business days of the invoice origination date.

Accepted Forms of Payment We accept VISA, MasterCard, American Express and Discover. We do not accept personal checks. We check transactions carefully and reserve the right to withhold shipment until we are satisfied with the legitimacy of any credit card purchase and/or reject any which we deem suspicious. We accept business checks for domestic orders only, but reserve the right to hold shipment until banking information is verified. We also accept PayPal and Wire Transfers. All wire transfers will incur a $40 bank processing fee which will be added to your invoice.

Shipping The buyer is responsible for all shipping fees unless otherwise specified. You are also responsible to inspect goods immediately upon delivery for shipping damage. Suspected damage must be noted with the shipping agent at delivery. You must document and report to the shipping company within 5 days and preserve all packing materials and evidence of damage. Failure to do so may result in the loss of your rights to file a claim with the shipping company.

Order Fulfillment US MED-EQUIP will make every reasonable effort to insure that you receive all products as ordered. However, if for any reason we are unable to fulfill any part of an order, you will be entitled to a full refund for that item. US MED-EQUIP will not be liable for any losses other than the actual cost of equipment.

Disputes We work hard to assure that our customers are treated with the utmost integrity and that any problems which might arise are dealt with quickly and fairly. However, should a dispute arise that cannot be remedied in a satisfactory, good-faith manner between the parties and thus require legal intervention, it shall be governed by the laws of the State of Texas in the venue and jurisdiction of Harris County.

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    • I just completed our first deal with Rabin. Everything was very professional would do business again with this company.

      - Jason B.

    • US Med-Equip as an organization in general is professional, timely and easy to work with.

      - Warm Springs Speciality Hospital

    • I am very pleased with the professionalism, timeliness and communication...

      - Galen College of Nursing

    • We have never had a problem getting anything we needed. [They] have always been helpful and gone above and beyond.

      - Northern Lousiana Medical Center

    • Very professional and timely.

      - Scott & White Temple Continuing Care Hospital

    • Great Service!!!

      - Cypress Fairbanks Medical Center

    • I really appreciate the service the gentlemen do for us. They are the greatest. The company is awesome, Thank you.

      - Ben Taub General Hospital